WEST PAW DESIGN ZOGOFLEX GUARANTEE
Dogs have amazingly powerful jaws which come in
all shapes and sizes and are armed with numerous teeth which have evolved to
chew through just about anything. Owners of "power chewers" know that
most toys won't last 5 minutes... and claims of "indestructible dog
toys" are just not true. This is why we offer our one time guarantee
for owners who are skeptical and would like to give it a try. More often
than not, their dogs have a new favorite toy, and the owners are relieved to
find a toy that will last! West Paw Design receives less than 1% of its
guaranteed tough dog toys back - and most customers request a free replacement
over a refund, stating that these dog toys are by far the longest lasting toy
they've ever purchased.
How does the Guarantee Work?
Have a dog that was able to damage our Zogoflex¨ Toy? Well, you must have one amazingly powerful chewer - the return rate is less than 1%. You may choose to receive a free one-time replacement or refund - your choice!
1. A quick note to let us know the breed and age of your dog, and how long it took your furry friend to damage the toy. (This is optional, but we love the feedback).
2. Let us know if you would like a replacement or a refund.
3. Include the damaged toy and proof of purchase. Not only do we inspect the returned toys for weaknesses, but we also recycle them!
4. Be sure to include your own contact information so we know where to return the new toy or refund.
5. Mail the
West Paw Design
Attn: Zogoflex Warranty
32050 E. Frontage Road
Bozeman, MT 59715
How many times can I return a toy for a free replacement?
Just one time per product line, per customer. Is your dog the back up "jaws of life" for your local fire department? Was your pooch so strong that he was actually able to damage our toy and you already received our one-time free replacement, but you found a different toy made from our Zogoflex¨ material that you think may last longer due to its size and shape? Go ahead and give it a try. You may be pleasantly surprised, due to the different shapes and sizes of the toys we've heard feedback that while a few dogs can damage one style of toy, they cannot actually damage another style. And if your dog is capable of damaging the new style of toy, go ahead and send it in and we'll offer a one-time replacement for this particular style of Zogoflex¨ toy. So to break it down, you can get one replacement Hurley¨, one replacement Huck, one replacement Zisc¨, one replacement Tux¨, and one replacement Būmi¨.