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Returns & Exchanges
If you are not completely satisfied, simply return the item purchased in original condition within 14 days of delivery (return shipping date on package must be post marked within 14 days of you receiving your order) for a full merchandise exchange, or refund for store credit or issue return to your original credit card used for the purchase. Unfortunately, we cannot refund your original shipping charges. Merchandise must be returned in unused, like-new, and resalable condition. ALL ORIGINAL TAGS MUST BE ATTACHED. There can be no dog hair, smell, stains on items, and any other sign of use. We reserve the right to refuse a return or charge a restocking fee if these conditions are not met.
Please allow two to three weeks for the processing of your return/exchange. A 10% restocking charge will be applied to all returns. The first exchange is complimentary and will not incur any restocking fees. A 10% restocking charge will be applied to each subsequent exchange.
We will happily exchange a defective product or one that is damaged in shipment to you. Please notify us within 48 hours of delivery so that we can promptly assist you. In such a case and solely at our discretion, you may be responsible for the cost of the return shipment to us. We are not responsible for any item that is lost in return shipment. We strongly encourage you to place insurance on any items you send back to us. Upon your request and our receipt of the returned products, we will issue refunds for returned products. We will return payment, less shipping charges, to you within 30 days of your request. We will only return store credit or payments in the manner in which they were made (i.e. if you paid with a credit card, the refund would be issued back to your credit card).
Please contact us and have your Customer Order Receipt available. We are available via email at customerservice@funnyfur.com or via phone at 1-877-DOGG.FUN (1-877-364-4386 or direct at 281-759-5999). We will provide you with a Return Merchandise Authorization (RMA) number for each return/exchange, which is valid for 30 days from date of original order delivery. A valid RMA number must be included with your return and labeled clearly on your return package in order to assure proper credit. We are not responsible for merchandise returned without a valid RMA number.
All returns must include the following:
Completed Return Merchandise Authorization (RMA) Form
You can specify on the RMA Form if you wish to exchange for different size, different product (include product name and any option specifications), store credit, or refund back to your credit card from the original purchase.
RETURN EXCEPTIONS & FINAL SALE ITEMS
Personalized, custom made, items purchased on sale or discounted price, seasonal holiday items, and other special order items are not refundable and are final sales. Due to health regulations, all pet treats, chews &perishables, grooming & spa care, pet beds, and plush toys are non-refundable and considered final sale. If you need assistance, we will be happy to help you answer any product questions and find what's right for your pet. Clearance and SALE items are considered FINAL SALE. Clothing, collar, and harness items purchased on sale which do not fall under other categories (custom order, seasonal/holiday, personalized, etc.) may be allowed a one time exchanged for different size or store credit less 20% restocking fee. Please take the time to find the best size for your dog. If you are not sure, feel free to contact us for assistance with sizing or with any product questions.
Please note that if you received free shipping (orders over $300 or free shipping promotion) on your order and later decide to return part or all of your order, we will issue refund for the items returned, less the actual shipping charge not to exceed 10% of total original order. For example, if you make an order for $210 (orders over $200 shipped to continental US receive free shipping), then later decide to return an item priced at $60, we will issue a refund for total amount of $47.05 (returned item for $60 less $12.95 shipping).
Carriers & Pet Furniture
Returned carriers (carriers, strollers, carrier blankets, etc) and pet furniture (everything in furniture category including beds, dens, mats, etc.) items will receive refund for merchandise amount less 10% restocking fee, and shipping and handling charges of $15 (if free shipping was received on the initial order).
Except in cases where the return is the result of a shipping error or the item arrives damaged or defective, original shipping charges are non-refundable.
If you wish to cancel part or your entire order after your credit card has been charged and the order has been processed but not shipped, you may be charged a 5% restocking fee to cover the credit card fees associated with your order.
Gift Cards cannot be exchanged or returned for cash, credit or check.
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