INSTRUCTIONS FOR RETURN
/ PROCESSING TIME / "AS IS" & FINAL SALE ITEMS
At FunnyFur.com, we take great pride in offering quality products made with your pet in mind. We want you and your pet to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of new, unworn, unwashed, unopened, or defective merchandise. Returns and exchanges are accepted on merchandise within 30 days of receipt.
Items that have not been worn, used, washed, and/or altered.
Items must be returned with original packaging and tags.
Packaged goods (original manufacturer box) must be returned unopened and in brand new, resalable condition. Damages or omission of this box may result in a fee.
No dog hair, smell, stains on items,and any other
sign of use.
Original shipping charges non-refundable.
Personalized, special order, dog beds, seasonal, and sale
items final sale. View FINAL SALE ITEMS.
We reserve the right to refuse a return or charge a
restocking fee if these conditions are not met. We reserve the right to reject any return
not postmarked within 30 days of receipt. Refunds for
less than $3 are eligible for store credit only.
10% restocking charge will be applied to returned items. A 20% restocking fee is applied to pet strollers and all items under Furniture category.
The first exchange will not incur any restocking fees. A 20% restocking charge will be applied to each subsequent exchange. Customer is responsible for shipping fee for exchange shipment. Purchases placed with promotional discounts, then returned
for exchange after discount period has expired, will not receive the discount on exchange.
note that if you received free shipping (orders over $200 shipped to
continental US receive free shipping OR free
shipping promotion) on your order and later decide to return part or
all of your order, we will issue refund for the items returned, less $14.95 shipping costs.
For example, if you make an order for $310, then later decide to return an
item priced at $60, we will issue a refund for total amount of $45.05
(returned item for $60 less $14.95 shipping).
will happily exchange a defective product or one that is damaged in
shipment to you. Please notify us within 48
hours of delivery so that
we can promptly assist you. In such a case and solely at our
discretion, you may be responsible for the cost of the return shipment
Cards cannot be exchanged or returned for cash, credit or check.
email us at
with your Invoice Order # and the item(s) you wish to return or
exchange. We will provide you with a Return Merchandise
Authorization (RMA) number for each return/exchange within 1-2 business
days of request. A valid RMA number must be clearly labeled on your
return package in order to assure proper and timely return processing.
We are not responsible for merchandise returned without a valid RMA
All returns must include
Authorization (RMA) Form
RETURN DEPT (RMA#)
4647 Pine Timbers St. Ste. #120
You can specify on the RMA Form if you wish to exchange for different
size, different product (include product name and any option
specifications), store credit, or refund back to your credit card from
the original purchase. Customer is responsible for shipping
fee for exchange shipment.
We are not responsible for lost, stolen, or damaged return shipments. We
strongly encourage you to place insurance on any items you send back to
us. Upon your request and our receipt of the returned
will issue refunds for returned products. We will return
shipping charges, to you within 30 days of your request. We
return store credit or payments in the manner in which they were made
(i.e. if you paid with a credit card, the refund would be issued back
to your credit card).
& PROCESSING TIME
Returns and exchanges are completed within four weeks of shipping your package back to us. In many cases, your return/exchange will be processed sooner. We estimate four weeks because of the time required for return shipping (up to 15 days), product inspection at our returns facility (up to 5 business days), and processing time from your financial institution to post to your account (up to 5-10 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase. For exchanges, we will email you the exchange details including the amount due or refunded, and a tracking number for the exchanged goods shipped to you.
"AS IS" & FINAL SALE ITEMS
Personalized, custom made, items purchased on sale or discounted price,
seasonal holiday items, and other special order items are not
refundable and are final sales. Due to health
regulations, all pet treats,
chews & perishables, grooming & spa care, pet
beds, sanitary items, and plush toys are non-refundable and considered
final sale. If you need assistance, we will be happy to help
you answer any product questions and find what's right for your
pet. Clearance and SALE items are
considered FINAL SALE. Clothing, collar, and
purchased on sale which do not fall under other categories (custom
order, seasonal/holiday, personalized, etc.) may be allowed a one
time exchanged for different size or store credit less 20%
restocking fee. Please take the
time to find the best size for your dog. If you are not sure, feel free
to contact us for assistance
with sizing or with any product questions.
you wish to cancel part or your entire order after your credit card has
been charged and the order has been processed but not
shipped, you may be charged a 5% (domestic USA purchases) or 10% (international) restocking fee to cover the
credit card and Paypal fees associated with your order. ONCE AN ORDER HAS BEEN
PLACED, WE CANNOT MAKE ANY CHANGES. ANY CHANGES SUBSEQUENT TO ORDER
PLACEMENT WILL INCUR A 10% PROCESSING FEE (ON TOTAL ORDER AMOUNT).