Shipping Methods & Charges





Each product page has a "Ships in" time, which is the processing time from order placement to ship out for that item.  Orders with products with various processing times will be shipped out once all items are in ready to ship. After your order leaves our warehouse, it usually takes a few days to reach your door.  We send everything in one package to reduce shipping cost charged to you.  Additional shipping fee may apply for partial shipments. If you wish to receive partial shipments, please contact us.  Custom, personalized, and special order items may take longer.  Note that certain products we carry are made to order by the designer and may take up to 3-6 weeks.  Sometimes order processing times may be delayed if one item is out of stock on your order.  Our Customer Service Representatives will notify you if any unforeseen delays arise. 


DOMESTIC SHIPPING RATES (within the contiguous USA)


Our shipping and handling charges are simple. The following shipping rates will apply to your order. If your single purchase transaction exceeds $200 USD, standard shipping is FREE! Free shipping offer does not apply to large items.

NOTE: On international credit cards with foreign billing addresses, we only ship to verified billing address. First time orders may experience a slight delay due to credit card verification procedures to prevent fraudulent transactions.


Shipping Costs (in USD)





Next Day*




























Standard ground has delivery time of 3-5 business days from ship out. TWO-DAY and NEXT DAY air has delivery time of two and one business day, respectively, from ship out. See Shipping Date & Processing Time to determine estimated ship out.

*Two-Day and Next Day shipping cost provided for standard, small shipping packages (typically 1-2 pounds). Shipping costs for oversize items may vary significantly depending on size of order and delivery address.  We will notify you via email, prior to shipping your order, of any additional charges that may be charged to your credit card.


Shipping & Handling Charges ( Alaska and Hawaii)


Additional shipping cost may be charged in addition to the Shipping Costs as listed in the table above for all orders with total package weight greater than 5lbs.  We will notify you via email of the additional charge prior to shipping your order. If you would like to obtain the exact shipping cost prior to placing order, please contact us prior to placing an order on our website.


Oversize & Large Packages


Oversize items (larger pet carriers, pet strollers, pet furniture) will have an additional oversize shipping fee.  As shipping cost vary significantly by zip code (USA), country, and size of package, the shipping fee charged during Check Out is based on standard packages less than 6 lbs.  After your shipment is packed and we know the exact shipping cost, we will notify you for approval of any additional fees prior to charging your card and ship out.  We apologize for any inconvenience.  This helps us streamline our shipping process and keeps shipping cost low and reasonable for all customers.


INTERNATIONAL SHIPPING serves customers and ships to Canada, Japan, Great Britain, Sweden, Finland, Norway, Europe (Italy, Germany, France, and Switzerland), Australia, and most foreign countries. WE ONLY SHIP TO THE VERIFIED BILLING ADDRESS ON INTERNATIONAL ORDERS. An order is considered international if the payment method used is non-USA or foreign bank. The "Ships in" time on the product page is how long it takes for the item to leave our warehouse. International orders may take an additional 3-5 business days to process for ship out. Once the shipment leaves our warehouse, it usually takes 2-4 weeks transit time (Standard International) and 3-7 business days transit time (International Express) to arrive at the international destination.


International Shipping Costs

(in USD)










$50.01 $150.00 $35.95 $69.95










Standard international shipping - please allow 2-4 weeks for shipping and delivery. All shipping times are subject to your customs. 

Express international shipping - please allow 3-7 business days for shipping and delivery. All shipping times are subject to your customs. 



Oversize & Large Packages


The following shipping rate table is for international orders up to 3 lbs. Orders with packages greater than 3 lbs may be assessed additional shipping charges. Any order with pet furniture and/or other large items will usually have additional shipping charges.  We will notify you of any additional shipping charge prior to shipping your order. 



Other Fees


Additional Custom Fees, Import Taxes, and other fees may be charged by your government (shipping destination's government) and will be billed to you separately.  We use DHL Express, Fedex, UPS, and USPS for international carrier and custom brokerage services.


Pricing & Cancellations


All prices are in USD.  Order cancellations on domestic USA orders have 5% cancelling fee and international orders will incur a 10% restocking fee to cover the credit card fees associated with the order and cancellation.




Carriers Used


UPS, USPS, FedEx, or DHL will be used at the sole discretion of and our suppliers, when shipped directly from them. All items will be traceable and insured for your protection. We do not accept C.O.D.


Order Tracking


Once we process your order and ship out your order, we will send an order confirmation email to you with your common carrier shipment or order tracking number which provides the status of your shipment and estimated date and time of delivery. Items may arrive earlier than indicated. If the shipment has not arrived after the indicated delivery date, please contact the common carrier with your shipment or order tracking number to obtain delivery status on your order.


Lost or Damaged Parcels


We do our best to ensure accurate and timely delivery. Most parcels reach their destination promptly and without incident. However, sometimes a parcel is lost, damaged, or stolen in transit. All parcels shipped are insured by the common carrier for full merchandise value. If your tracking says delivered and you did not receive your package, please contact us or the carrier used within 48 hours of package stated delivery date. We are not responsible for parcels lost, damaged, or stolen in transit. Please contact the common carrier used (information will be in your order confirmation email) to file a claim.


Undeliverable Parcel


If the common carrier is unable to deliver the shipment for any reason, whether unclaimed, refused, invalid or unknown address, or any other reason, we will, upon return of the shipment to us, charge a 20% restocking fee for the entire purchase price. All shipping and handling fees (this includes original shipping to customer and any return shipping assessed by carrier) are non-refundable and will be deducted from refund due. If you wish for us to resend your shipment, you will be charged additional shipping charges.


Sales Tax and Other Fees shall automatically charge and withhold applicable sales tax of 8.25% for orders to be delivered to addresses within Texas, including state and local sales taxes.  International customers are responsible for all applicable export taxes, custom fees, and other fees related to their order.